Frequently Asked Questions

We are a Detroit streetwear brand, focused on telling a story through crafting high-end garments, while benefiting our community through every drop. We will push the creative limits to deliver the best possible customer experience.

All orders take approximately 2-4 weeks to ship from purchase date. Once your order has been shipped, you will receive an email with a tracking number and a link to track your package! 

For Domestic U.S. shipments, we charge a flat rate fee of $10.

For International shipments, the cost will vary based on shipping destination.

For the best results, we recommend washing your Kiwiclo items in cold water, inside out and hanging them to dry. Avoid using bleach or harsh detergents to maintain the quality and longevity of the fabric and print.

All sales are final once purchased and we do not offer returns or exchanges, due to the limited nature of our drops. If there is an error on our end, we are happy to fix it :)

Our products are limited and sold on a first-come, first-serve basis, and most of our product offerings do not restock.

All our products are exclusively available on Kiwiclo.com during our limited drop periods. The website will “unlock” at the time of the drop. Stay updated on our social media channels for announcements and upcoming drop dates.

If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at support@kiwiclo.com,  through the Contact Us form on our website, or through DMs on Instagram!